JAM Journey's Travel Agency in Jacksonville | Cruises, Tours & Family Travel

Terms and Conditions

These terms and conditions (“Terms and Conditions”) govern the relationship between JAM Journey’s, LLC d/b/a Jam Journey’s (“JAM” and/or “we/us/our”) and you, the purchaser or traveler (“Client” and “passenger” and “you/your”). By planning travel with JAM, you agree to be bound by these terms and acknowledge that JAM acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to JAM.

1. Use of JAM Services, Access and Information for Travel Bookings

You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with JAM. You agree to be financially responsible for all travel bookings you make with us, whether made on behalf of yourself or for other members of your traveling party. You warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with JAM and its Suppliers, and you acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.

JAM accepts all bookings solely as the booking agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree that by booking travel through JAM, you are also agreeing to the booking terms of each Supplier partner you have selected for your itinerary. You agree that you will abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.

JAM is not liable or responsible for any arrangements made independently of JAM. JAM assumes no responsibility for costs or fees you incur for independent arrangements not booked through JAM, inclusive of, but not limited to, airline, hotel, excursion, and travel protection related charges. If you make your own flight arrangements, JAM is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates, and cannot assist you with any schedule changes or delays related to air reservations you have made on your own arrangement. It may not be possible to earn frequent flyer or other loyalty points for reservations on your itinerary. With limited exceptions, hotel and airline rewards or points cannot be redeemed for travel arrangements made by JAM.

JAM is an Independent Contractor of Travel Planners International, California Seller of Travel 2063964-50, Florida ST17873, Washington 602232785. Registration as a seller of travel does not constitute approval by the State of California.

2. Right to Correct Errors and Offers Subject to Availability

We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. You are advised to confirm reservations well in advance of your anticipated dates of travel to avoid disappointment, increases in fares and additional late booking fees.

3. Payments, Cancellations, and Changes to Bookings

You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through JAM. By submitting a credit card authorization form to JAM, you agree to allow JAM to use your payment method to purchase travel products from our Suppliers on your behalf. Excepting in cases of fraud, you agree not to file any dispute with your bank or credit card company to avoid or violate any booking terms and conditions of JAM or its Suppliers, including cancellations or changes of itinerary or arrangements for reasons beyond the control of JAM or its Suppliers. If you attempt to chargeback, reverse or recollect a previously authorized trip payment, JAM reserves the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.

All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations. In some cases, there is no refund once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to JAM in writing. As a result of cancellation or changes to confirmed bookings, JAM's and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed, and you will be responsible for any increases in cost imposed by the Supplier, as well as any JAM or Supplier change fees. All requests for changes to a booking must be made in writing to JAM. When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.

If you have authorized us to make travel arrangements using your frequent flyer miles or loyalty points, you may be required to provide us with passwords or log-in information for your accounts. Any reservations made using miles or points are subject to the terms of the applicable loyalty program.

4. Travel Documents, Including TSA and DHS Acceptable Identification Requirements

It is the responsibility of each Client to obtain and carry a valid passport book, visa(s), and all other documents required by applicable government regulations. Passport cards are not accepted for most international travel. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at http://www.tsa.gov/ and examples include DHS-designated enhanced driver’s license, US passport, or a foreign government passport.

Certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation, and you are responsible to make JAM aware when traveling on a passport from a country other than the United States of America. JAM neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, JAM is not responsible for lost payments made toward your trip. Please note that rules of each country regarding entry and exit may change at any time.

Children and infants may also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov for additional information. The U.S. Customs and Border Protection Agency requires that for groups of children under age 19 arriving to the United States by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult or group leader in writing.

The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on your tickets and booking records. You acknowledge that it is your responsibility to ensure that the information on your tickets and confirmations is accurate. Any discrepancy between your reservation and your travel documentation may result in denied boarding or an undue delay at an airport security checkpoint causing you to miss your flight, and any subsequent scheduled travel bookings on cruises and tours.

When you receive your travel documents, it is your responsibility to review and verify all information for accuracy. Contact JAM immediately if changes or corrections are required. If you have not notified us of necessary corrections to your reservation within twenty-four (24) hours of receiving your travel documents, JAM bears no responsibility for any additional costs associated with making necessary corrections.

5. Travel Protection

Travel insurance protection is Strongly Recommended and offered to protect you and your trip investment. While travel insurance coverage may vary depending on your insurance provider and policy, coverage may include trip cancellation or interruption, baggage, medical expenses, and more. Travel insurance plans should be purchased immediately after booking to ensure full coverage eligibility. JAM is not an insurance agent and is not qualified or authorized to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans or evaluate the adequacy of your existing insurance coverage.

JAM cannot guarantee or be held responsible for the payment of any claims a travel insurance company may deny. If you have any questions about what travel insurance does or does not cover, contact the insurance provider. Without appropriate travel insurance, you understand and agree that if you cancel or interrupt your travel for any reason, portions of the trip/tour may not be refunded and JAM’s and travel Suppliers’ cancellation penalties will apply, resulting in the loss of monies up to the full cost of your travel booking and related costs. You will also be responsible for your own medical and evacuation expenses. You also understand that concerns or fear of pandemics or infectious diseases are not covered reasons under many travel protection plans.

6. Agency and Supplier Responsibility

JAM acts solely as a sales agent for disclosed principal Supplier cruise lines, airlines, tour operators, wholesalers, hotels, ground transportation, and other service providers selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by JAM (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). JAM is not responsible for breach of contract or any intentional or careless actions or omissions on the part of such Suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. We do not guarantee any Supplier’s rates, bookings, reservations, connections, scheduling, or handling of personal effects. We are not responsible for any changes made by Suppliers that we represent. JAM assumes no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the Suppliers or other employees or agents; (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise used by any of these Suppliers; or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of JAM.

Although JAM endeavors to work with only reputable Suppliers, we are not responsible for their acts or omissions, their adherence to their own schedules, or their failure to comply with their own contracts. In the event that a Supplier defaults prior to providing a travel service for which payment has been made, your sole recourse for refund shall be with the defaulting Supplier, from insurance covering such defaults if any, or from other responsible third parties unless such default was caused solely by JAM. In those situations, JAM will not be liable for any refund unless and until such funds are received from the Supplier. Where JAM has not received any funds from you, your recourse must be against the Supplier. If the Supplier is liable to provide a refund, you agree to pursue the claim directly with the Supplier. You also agree not to initiate a chargeback or recovery action against JAM.

7. Assumption of Risk and Release

You are aware that travel to certain destinations may involve greater risk than others, and you acknowledge that you are undertaking such travel voluntarily and at your own risk. JAM urges clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and levels of risk associated with travel to international destinations may be found at https://www.state.gov and http://www.cdc.gov.

BY ACCEPTING THESE TERMS AND CONDITIONS AND/OR USING JAM’S SERVICES, YOU HEREBY RELEASE AND HOLD HARMLESS JAM AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND AFFILIATES FROM ANY AND ALL CLAIMS AND DAMAGES ARISING FROM OR RELATING TO ANY INJURY, LOSS, DEATH, DAMAGE, OR DELAY OF ANY KIND, INCLUDING LOST WAGES, ARISING IN CONNECTION WITH YOUR TRAVEL, INCLUDING WITHOUT LIMITATION ANY INJURY, DAMAGE, OR DELAY DUE TO ANY ACT, ERROR, OMISSION, OR NEGLIGENCE OF ANY CARRIER OR OTHER TRAVEL PROVIDER, OR DUE TO ANY ACT OF TERRORISM, WAR, ACCIDENT, FAILURE OF ANY MECHANICAL OR OTHER EQUIPMENT, DISEASE, PANDEMIC, QUARANTINE, SICKNESS, GOVERNMENTAL RESTRICTION OR REGULATION, WEATHER, STRIKE, LOCKOUT, OR OTHER CAUSE. IF YOU RETAIN FUNDS PAID TO A SUPPLIER OR THIRD PARTY AS PART OF A REFUND OR CREDIT, YOU AGREE TO RELEASE JAM FROM ANY AND ALL LIABILITY AND YOU AGREE NOT TO PURSUE ANY DISPUTE OR CHARGEBACK AGAINST JAM. THIS RELEASE SHALL BE BINDING ON YOU AND YOUR TRAVEL PARTY, HEIRS, AND LEGAL REPRESENTATIVES.

8. Limitation of Liability

JAM shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climate conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside of JAM’s control. By participating in any travel services recommended by JAM, you assume full responsibility for, and hereby release JAM from, any and all safety and health-related issues and concerns. You agree to hold JAM harmless for any claims related to such travel services. It is your responsibility to understand and comply with the entry requirements for each country or destination. JAM is not responsible for any losses or damages resulting from your failure to comply with such requirements.

9. Force Majeure

JAM will not be in breach of these terms and conditions or otherwise be liable to you for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to, extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of JAM. The purchase of travel insurance is highly recommended on all trips. Each of JAM’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the nonperformance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier pursuant to their policies, although JAM shall use its reasonable efforts to secure reimbursement for you where possible.

10. Indemnification and Client Conduct

You agree to indemnify and hold JAM harmless from any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable attorney’s fees and court costs, incurred or sustained by JAM in connection with or arising from your acts or omissions. Each participant in any trip escorted by JAM is expected to act responsibly and adhere to all behavior guidelines established by JAM and our Suppliers, including adhering to dress codes at religious or cultural sites, or Supplier dress codes. JAM and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places you visit. In any such case, there will be no refund. When you book with JAM, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify JAM for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold JAM or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant. Any transportation, possession or use of illegal drugs will result in immediate termination of your trip and may result in prosecution by law enforcement authorities. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over-the-counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

11. Governing Law and Dispute Resolution

The laws of the State of Florida govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Duval County, Florida in all disputes arising out of or relating to travel bookings with JAM. Any claim against JAM must be brought within 12 months after the date of the completion of the trip and not later. JAM shall not in any case be liable for damages other than compensatory damages, and you waive any right to claim punitive or exemplary damages. You agree that you may only bring claims in your individual capacity and not as plaintiffs or class members in any class action, proposed or purported class action, or other representative action, regardless of the type of proceeding. You expressly agree to waive and forego any and all rights to bring any such class actions, purported or proposed class actions, or representative actions.

12. Entire Agreement and Severability

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect. These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and JAM with respect to travel bookings made with JAM by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and JAM with respect to communications with JAM. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

13. FORCE MAJEURE

JAM will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of JAM. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.

In addition, each of JAM’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non performance of any obligations hereunder shall remain in the sole and absolute discretion of the Supplier pursuant to their policies, although JAM shall use its reasonable efforts to secure reimbursement for you where possible.

14. CLIENT CONDUCT

Each participant in any trip escorted by JAM is expected to act responsibly and adhere to all behavior guidelines established by JAM and our Suppliers, including adhering to dress codes at religious or cultural sites, or Supplier dress codes. JAM and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places you visit. In any such case, there will be no refund.

When you book with JAM, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify JAM for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold JAM or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant.

Any transportation, possession or use of illegal drugs will result in immediate termination of your trip and may result in prosecution by law enforcement authorities. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

15. TRAVEL INSURANCE

JAM OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance, you understand and agree that if you cancel or interrupt your travel for any reason, portions of the trip/tour may not be refunded and JAM’s and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by JAM, however if you decline to purchase insurance, JAM may require that you execute an insurance waiver. JAM is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. It is your responsibility to know what your insurance policy covers, and to put alternative coverage in place, if you wish to insure for conditions that are excluded by your policy. JAM CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.

16. RESERVATION OF RIGHTS AND CHANGES TO THESE TERMS

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website and are effective immediately on posting.

17. GENERAL

These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client and JAM with respect to travel bookings made with JAM by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and JAM with respect to communications with JAM. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.